Privacy Policy
Hype Realty – Property Management Services

At Hype Realty, we are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose personal information provided by tenants, applicants, and landlords in the course of providing professional property management services.

1. What Information We Collect

We collect personal information that is necessary to deliver our services effectively and meet our legal obligations.

From Tenants and Applicants:

  • Name, date of birth, contact details
  • Identification (e.g. driver's licence, passport)
  • Employment and income details
  • Rental history, references, and credit checks
  • Bank account and payment details
  • Emergency contacts and next of kin
  • Maintenance requests and correspondence
  • Information regarding pets and occupants

From Property Owners/Landlords:

  • Contact and identification details
  • Bank account details for disbursements
  • Property and insurance information
  • Communication preferences and instructions

2. How We Collect Information

We collect information through a variety of means, including:

  • Direct communication (in person, email, phone)
  • Rental applications and agreements
  • Online portals and digital forms
  • Third parties (e.g. previous property managers, employers, tenancy databases)

We also collect and manage information using trusted third-party platforms and software, as detailed below.

3. Use of Third-Party Programs

To manage our business efficiently and deliver the best service to our clients and tenants, we use a range of secure third-party programs, including but not limited to:

  • Ailo – for rent collection, disbursements, and communication
  • Inspection Express – for routine inspection reports and entry/exit condition reports
  • TICA and other tenancy databases – for tenant screening
  • DocuSign / Realworks / REI Forms Live – for electronic lease agreements and document signing
  • FLK it Over - for electronic lease agreements and document signing
  • Cloud storage providers (e.g. Google Workspace or Microsoft OneDrive) – for securely storing and accessing records
  • Accounting software – for trust account compliance and financial reporting
  • Maintenance and workflow apps – for managing jobs and communicating with trades

These platforms are used solely to support our business operations and maintain compliance with relevant tenancy legislation. We ensure that all providers meet high standards of data security and privacy.

4. How We Use Personal Information

We use the personal information we collect for the purpose of:

  • Processing rental applications and managing tenancies
  • Facilitating maintenance and urgent repairs
  • Communicating with landlords and tenants
  • Managing payments, bonds, and rental disbursements
  • Complying with relevant legal obligations (e.g. RTA, QCAT)
  • Managing disputes or insurance claims
  • Providing you with relevant updates, notices, and communications

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Landlords, tenants, and their authorised representatives
  • Maintenance contractors and tradespeople
  • Insurers and legal advisors (e.g. in the case of disputes or claims)
  • Government bodies or agencies as required by law (e.g. RTA, QCAT)
  • Trusted third-party service providers and software platforms used in the course of managing your property

We do not sell or trade your personal information. We do not disclose personal information to overseas recipients unless required by specific services and only when privacy compliance can be ensured.

6. Storage and Security

We take reasonable steps to ensure your personal information is:

  • Stored securely via encrypted and password-protected systems
  • Protected from misuse, loss, unauthorised access or disclosure
  • Accessible only to authorised staff members

Data is primarily stored using secure cloud-based platforms that comply with Australian privacy and data handling standards.

 

 

7. Access and Correction

You may request access to the personal information we hold about you or request corrections if it is inaccurate or outdated. To make a request, please contact us using the details below.

 8. Website Usage and Online Privacy

When you visit or interact with our website (www.hyperealty.com.au), we may collect certain information to help us understand how the site is used, enhance your experience, and ensure the security of our online services.

Information collected via our website may include:

  • Your IP address, browser type, and operating system
  • Pages viewed and time spent on the site
  • Search terms and referring URLs
  • Information you submit via online forms (e.g. enquiry forms, rental applications, contact requests)

We may use cookies and similar technologies to monitor website traffic and improve site functionality. You can manage or disable cookies via your browser settings; however, doing so may affect some website functionality.

Any personal information collected via our website is managed in accordance with this Privacy Policy and is only used for the purpose for which it was provided. We do not use or disclose this information for marketing purposes without your consent.

Our website may contain links to third-party websites. Hype Realty is not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing personal information.

 

9. Privacy Concerns or Complaints

If you have concerns about how your information has been handled or wish to lodge a complaint, please contact us directly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Contact Us
Hype Realty
10/39-41 Nerang Street, Nerang QLD 4211
Phone: 07 5611 5007
Email: [email protected]
Website: www.hyperealty.com.au